A goal without a plan is merely a wish. We assist clients in understanding the objectives associated with each engagement exercise, using this insight to formulate effective engagement plans or strategies. This enables all parties to envisage what success entails and outlines the specific activities and actions needed to achieve it. This is the part of our job we enjoy the most. This is the opportunity to reflect on previous experience and ensure each exercise and the plan for each exercise gives clients a better change to deliver a fantastic project and user outcomes.

Going beyond statutory or legal requirements, we utilise the latest case studies and employ big data for community and stakeholder profiling. Our several decades of experience at the forefront of the infrastructure sector inform our understanding of what needs to be accomplished, how it should be carried out, and how we can collaboratively achieve it.

We adopt a nuanced approach that considers more than the conventional ‘interest vs influence’ dynamics. For instance, many seldom-heard groups may lack both interest and influence in a project, yet it is crucial that their voices are included to benefit the wider community.

In collaboration with a variety of partners, we produce materials ranging from straightforward yet informative flyers to websites, social media assets, and videos. Depending on the project’s scope, we customise materials to convey bespoke messages or reach different communities. We strive for accessibility and inclusivity in all our engagement materials whilst making sure they meet any specific brand guidelines or other requirements.

While not everyone is online, the majority are, and advanced platforms enable meaningful interactions across diverse geographies and schedules. We are committed to ensuring that online engagement reaches seldom-heard groups and that all contributions, whether big or small, are valued and considered.

We are invested in our clients’ success and are sensitive to the impacts of change on individuals and communities. We champion face-to-face engagement and aim to host accessible and inclusive meetings and events that facilitate co-design and meaningful interaction throughout the planning process. We also work with a range of partners to ensure, regardless of the project location, we can reach stakeholders and give them the face-to-face time they want or need.

Utilising cutting-edge digital platforms, we animate and visualise the narratives behind infrastructure projects. In partnership with industry-leading and award-winning agencies, we go beyond standard social media and e-marketing to explore innovative methods like influencer partnerships, vlogs, podcasts, and other creative content. We are particularly interested to see how Virtual Reality and other cutting edge technologies help bring projects to life and inspire engagement.

Employing our bespoke database management system, Atlas, we map and engage stakeholders throughout a project’s lifecycle. We assist clients in developing Stakeholder Management Plans that not only ensure fruitful engagements but also provide thorough documentation. We use this platform to promote collaboration across multiple teams and partner organisations saving time, saving on paperwork and helping ensure everything that happens and everything that is said is recorded and accessible. 

Our extensive understanding of major infrastructure sectors informs our approach to reporting. We aim to produce reports that genuinely inform decision-making processes. We delve into stakeholder motivations and challenges, ensuring that their voices are not just heard, but duly considered.

We appreciate the fact different projects and engagement exercises require a different mix of skills and a difference scale of resource. For this reason we deliver a range of services which goes way above and beyond that shown above. Further examples of our offerings are shown below;

• Surveys and survey design
• Construction communications
• Bespoke events and meetings such as Focus Groups
• Poling and other forms of data collection
• Social value plans
• Public Relations & Crisis Communications
• Expert witness and Inquiry support